Cruise Travel Instructions and Important Notices
Check-in and Boarding Time
Cruise check-in typically begins approximately 4 hours before departure. All passengers must board before the scheduled departure time. Late arrivals will not be accepted, and no refunds will be issued for missed boarding.
Luggage Tagging and Check-in
Upon arrival at the pier, attach the cruise luggage tags to any large suitcases to be checked. Please write your cabin number and full name in English (as shown on your passport) or Chinese Pinyin on the tag. Your checked luggage will be delivered to your stateroom within 2–3 hours after departure.
Important: Do not place travel documents (passport, green card, boarding documents) in checked luggage, or you may be unable to complete check-in.
Check-in Procedures
After checking your luggage, proceed to the cruise terminal check-in counters. Have your passport and completed boarding documents ready.
The cruise line may collect your passport for safekeeping during the trip. Be sure to request a receipt so you can retrieve your passport at the end of the cruise for immigration procedures.
Cruise Card (Boarding Card)
After check-in, each passenger will receive a Cruise Card, which includes:
Cruise ship name
Departure date
Passenger name (in English)
Assigned dining room, dining time, and table number
Cabin number
Onboard account number
This card serves as your ID, room key, and onboard credit card. Carry it at all times. If lost, report to the service desk immediately to request a replacement.
Cabin Access and Changes
A crew member will guide you to your cabin. Do not switch cabins to ensure your luggage is correctly delivered. Cabin upgrades may be requested after departure and are subject to availability and payment of the full price difference in cash or traveler’s checks.
Always carry your Cruise Card when leaving your cabin to avoid being locked out.
Safety Drill
A mandatory emergency drill will be held on the day of departure. When the alarm sounds, wear your life jacket (located in the closet or under the bed) and report to your assigned muster station, indicated on the life jacket. Instructions for wearing the life jacket will be demonstrated and shown in your cabin bathroom.
Onboard Payments & Gratuities
The ship operates a cashless system (except for tips and casino use).
A daily gratuity fee is charged to each guest's onboard account, beginning on embarkation day and continuing until disembarkation. This fee is mandatory for all guests aged 2.5 years and older, and is distributed among cruise staff. The exact amount depends on the cruise line.
Please link a credit card to your onboard account using your Cruise Card. Accepted cards: Visa, MasterCard, American Express, Discover.
If you do not have a credit card, you must visit the service desk to prepay your expenses in cash and settle your balance on the last day of the cruise.
You will receive a final statement on disembarkation day. Discrepancies should be addressed at the service desk. Final charges will appear on your next credit card statement. Traveler’s checks may be cashed at the service desk.
Dress Code
Please prepare three types of attire:
Casual wear for daytime
Formal wear for evening events
Comfortable attire for shore excursions
Some events (e.g. Captain’s Welcome Party, Gala Dinners) require formal evening wear:
Women: Dresses
Men: Dark suits, dress shoes, and tie
At mealtimes:
Breakfast/Lunch: Casual wear allowed (shorts and T-shirts OK, but no swimwear, bare feet, or bare torsos)
Dinner: Casual wear required (no shorts, T-shirts, or flip-flops)
Formal nights: Formal attire required
Daily Schedule & Shore Excursions
Each evening, a daily itinerary will be delivered to your cabin.
For optional shore excursions, inquire at the service desk or refer to the excursion guide.
Entertainment & Facilities
Guests may enjoy onboard activities such as movies, dancing, live music, swimming, sports, karaoke, gym, library, bars, magic shows, spa, medical services, and laundry.
Some services carry additional fees. Refer to the service desk for a list of free and paid amenities.
Note:
Bottled water and soft drinks in the cabin are charged separately.
Alcohol is not sold to guests under 21.
Guests are not allowed to bring their own alcohol onboard.
Electric Voltage
Voltage onboard is 110V/220V. Please bring appropriate adapters if needed.
In-room Safes
Most cabins have an in-room safe. Please store valuables and cash inside.
The cruise line and travel agency are not responsible for lost or stolen items.
Mid-Cruise Departures
Passengers who voluntarily leave the cruise or group mid-journey (due to personal reasons or force majeure) must pay all remaining costs in full. No refunds will be given for missed meals or services.
Itinerary Changes
Cruise lines may change itineraries due to weather, mechanical issues, political conditions, or other force majeure events to ensure guest safety.
Changes are final and non-negotiable.
Medical Services
Medical facilities and staff are available onboard. Medical services may incur additional charges.
Travel Insurance
In the event of accident, illness, or death during the cruise, services will be handled according to the passenger’s travel insurance policy.
We strongly recommend purchasing travel insurance.
Lost/Damaged Luggage
If your luggage is damaged or lost, report it immediately to the cruise service desk and request a written record. Claims are processed according to applicable insurance policies.
Smoking Policy
Smoking is prohibited in cabins. Designated smoking areas are available on deck.
Violators will be subject to a $250 cleaning fine per night.
Passengers are responsible for this fine. The travel agency assumes no liability.
Prohibited Items
Hot water kettles and high-power appliances are not allowed onboard.
Violation may result in confiscation or fines imposed by the cruise line.
Group Tour with Guide
If your group is led by a tour guide, please follow their arrangements and instructions.
Compliance with U.S. Law
Under U.S. law, the travel agency must cooperate with government or legal authorities (courts, immigration, etc.) in providing passenger booking and payment records upon request.
Property Damage
Passengers must follow all cruise line regulations. Any damage to property must be compensated according to law.
Document Requirements
Please provide a copy of the passport/ID page at the time of booking. Document validity requirements are as follows:
Passport: Valid for at least 6 months after the cruise ends
Green Card: Valid for at least 1 month after the cruise ends
U.S. Visa: Must remain valid through the end of the cruise
Rooming List
For bookings with multiple rooms, please provide a room assignment list.
Triple/quad rooms include two twin beds, and the 3rd/4th beds may be sofa beds or pull-down wall beds, depending on cabin type.
Device Restrictions
As of October 1, 2016, Samsung Galaxy Note 7 devices are strictly prohibited onboard.
